{"xsrfToken":"2fd11ff50b0a587326962417ad57189798f6c592_lout","branding":{"id":"7","key":"api","name":"PropertyIntel Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/1011","theme":{"headerBGColor":"#fefefe","headerLinkColor":"#292929","headerLinkHoverColor":"#cfa600","headerLinkHoverBGColor":"#cfa600","headerBadgeColor":"#cfa600"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/689595a4-9982-4317-ae0b-13bfb12e9603/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDMzZmNmNS02OTAwLTQ1NWYtYTMyYi05ZDM5MTdlYmVkZGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjY4OTU5NWE0LTk5ODItNDMxNy1hZTBiLTEzYmZiMTJlOTYwMyI6WyJyZWFkIl19LCJleHAiOjE3NDM4Mzg4NzgsIm5iZiI6MTc0MzgzODI3OH0.jRdXgYX3wR23PWbe4sA_og0EeQazxvj_7_wTwYb3c9c&client=2433fcf5-6900-455f-a32b-9d3917ebeddd&mode=fit","logoId":"689595a4-9982-4317-ae0b-13bfb12e9603","isLogoAvailable":true,"helpCenterTitle":"Welcome to your IT Help Center","sharedPortalName":"IT Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to your IT Help Center","sharedPortalName":"IT Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#679b76","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"api","projectId":10243,"serviceDeskId":7,"name":"PropertyIntel Support","description":"<p>Welcome! Please ensure you are logged in (top right of this screen) prior to choosing any of the options below. Failure to login prior to submitting your request may lead to a delay in support assistance. <br> Please choose from the options below if you need assistance with PropertyIntel. <br> Thank you!</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"115","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10648,"iconUrl":"https://youraspire.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10648","groups":[27],"key":""},{"id":"116","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10653,"iconUrl":"https://youraspire.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10653","groups":[27],"key":""},{"id":"119","name":"Report an issue","descriptionHtml":"","callToAction":"Report an issue","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10657,"iconUrl":"https://youraspire.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10657","groups":[27],"key":""},{"id":"121","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10651,"iconUrl":"https://youraspire.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10651","groups":[27],"key":""},{"id":"114","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10632,"iconUrl":"https://youraspire.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","groups":[27],"key":""},{"id":"118","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10639,"iconUrl":"https://youraspire.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10639","groups":[],"key":""}],"reqGroups":[{"id":27,"name":"General"}],"orderMapping":{"27":[114,115,116,119,121]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"aec5549a-5745-3dc5-b9aa-74f065f40e78","appLinkName":"System Confluence","appLinkUrl":"https://youraspire.atlassian.net/wiki","spaceKey":"API","spaceName":"Property Intelligence Support","spaceUrl":"https://youraspire.atlassian.net/wiki/spaces/API","isServer":false},"labels":[],"projectKey":"API","serviceDeskId":7,"kbLinkDomainURLs":["https://youraspire.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"API","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDMzZmNmNS02OTAwLTQ1NWYtYTMyYi05ZDM5MTdlYmVkZGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjQzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM4Mzk0NzgsIm5iZiI6MTc0MzgzODI3OH0.R8_DWVNZegAxmEhkiTpZZsq1aG60EIuFFgzZ73-37n4","targetCollection":"upload-project-10243","endpointUrl":"https://api.media.atlassian.com","clientId":"2433fcf5-6900-455f-a32b-9d3917ebeddd","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":114,"projectId":10243,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10632,"iconUrl":"https://youraspire.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10632","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description of Issue","description":"Please provide a detailed description of the issue the client is experiencing","descriptionHtml":"<p>Please provide a detailed description of the issue the client is experiencing</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10741","fieldConfigId":"10987","label":"Zoom Call","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"15153","label":"Yes","selected":false,"children":[]},{"value":"15154","label":"No","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/114","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/114","calendarParams":{"firstDay":0,"date":"2025-04-05T02:31:19-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"aec5549a-5745-3dc5-b9aa-74f065f40e78","appLinkName":"System Confluence","appLinkUrl":"https://youraspire.atlassian.net/wiki","spaceKey":"API","spaceName":"Property Intelligence Support","spaceUrl":"https://youraspire.atlassian.net/wiki/spaces/API","isServer":false},"labels":[],"projectKey":"API","serviceDeskId":7,"kbLinkDomainURLs":["https://youraspire.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyNDMzZmNmNS02OTAwLTQ1NWYtYTMyYi05ZDM5MTdlYmVkZGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMjQzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM4Mzk0NzksIm5iZiI6MTc0MzgzODI3OX0.HENZ8e3K-rcN7R9xsV27sTnW_tMmHm2Pskisx70t7EQ","targetCollection":"upload-project-10243","endpointUrl":"https://api.media.atlassian.com","clientId":"2433fcf5-6900-455f-a32b-9d3917ebeddd","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2023-05-25T18:40:36.589435Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[118,115,116,119,114,121],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Property Intel Support Tickets Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"70c17575-c07d-4c7d-94c1-7a22434439b1"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"Please fill out the fields below for the client you are opening a ticket on behalf of."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"05cbec41-433b-4f63-b89a-74278a6c24b9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"97744d5a-1d1f-40e2-90c3-3cf7d03b22c2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"c566ba9a-3f0e-4185-8f2f-83d7fbd7eed5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"34be2e24-7f05-4450-a833-ad2b29a2fc0c"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"Client Email","description":"Email address of client/contact","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"tl","label":"Client Phone Number","description":"Phone number for client/contact","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Company Name","description":"Name of the client company ","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"tl","label":"Contact","description":"Client contact requiring support","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"70c17575-c07d-4c7d-94c1-7a22434439b1"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2023-05-25T18:40:36.589435Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[118,115,116,119,114,121],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Property Intel Support Tickets Form","submit":{"lock":false,"pdf":false},"templateFormUuid":"70c17575-c07d-4c7d-94c1-7a22434439b1"},"layout":[{"version":1,"type":"doc","content":[{"type":"paragraph","content":[]},{"type":"paragraph","content":[{"type":"text","text":"Please fill out the fields below for the client you are opening a ticket on behalf of."}]},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":1},"localId":"05cbec41-433b-4f63-b89a-74278a6c24b9"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":2},"localId":"97744d5a-1d1f-40e2-90c3-3cf7d03b22c2"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":3},"localId":"c566ba9a-3f0e-4185-8f2f-83d7fbd7eed5"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","layout":"default","parameters":{"id":4},"localId":"34be2e24-7f05-4450-a833-ad2b29a2fc0c"}}]}],"conditions":{},"sections":{},"questions":{"1":{"type":"tl","label":"Client Email","description":"Email address of client/contact","validation":{"rq":true},"choices":[],"questionKey":""},"2":{"type":"tl","label":"Client Phone Number","description":"Phone number for client/contact","validation":{"rq":true},"choices":[],"questionKey":""},"3":{"type":"tl","label":"Company Name","description":"Name of the client company ","validation":{"rq":true},"choices":[],"questionKey":""},"4":{"type":"tl","label":"Contact","description":"Client contact requiring support","validation":{"rq":true},"choices":[],"questionKey":""}}},"uuid":"70c17575-c07d-4c7d-94c1-7a22434439b1"},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/7?xdm_e=https%3A%2F%2Fyouraspire.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJmOGJlNDgxYWQzMzA0NTBhYjNiNmZmYjI1Yjc4NmUxMGI3MDExN2VjY2RiNjdjNGUzMGM0MzMzNDI0NzFmNDM0IiwiaXNzIjoiamlyYTphNTdmNDhjYS0xOTE1LTQyMTItYTRlNS1iN2MyNTM2MTQ2NDMiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNzQzODM5MTc4LCJpYXQiOjE3NDM4MzgyNzh9.lZ7f5y8wcWTYP7oxvZWnQt8tKBZQsiyS4TLmAB-uVHs\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImppcmE6YTU3ZjQ4Y2EtMTkxNS00MjEyLWE0ZTUtYjdjMjUzNjE0NjQzIiwiY29udGV4dCI6eyJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC95b3VyYXNwaXJlLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3lvdXJhc3BpcmUuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiQVBJIiwiaWQiOiIxMDI0MyJ9fX0sImV4cCI6MTc0MzgzOTE3OCwiaWF0IjoxNzQzODM4Mjc4fQ.u1R2vFLS2AFWdTnR90alOPLExS_XCzc04d-zmLuE7xA\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://youraspire.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://youraspire.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"API\\\",\\\"id\\\":\\\"10243\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"API\\\",\\\"project.id\\\":\\\"10243\\\",\\\"servicedesk.serviceDeskId\\\":\\\"7\\\",\\\"servicedesk.requestTypeId\\\":\\\"114\\\"}\",\n \"timeZone\":\"America/Chicago\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://youraspire.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}